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Help

General

What are the web browser requirements for pogo.tv?

Pogo.tv 's features are designed to work best with any browser version numbered 5.0 or higher, including those for Microsoft Internet Explorer 7.0 and above, Firefox, Opera, Chrome and Safari for Mac users. If you have an older version, please visit the official website of your respective browser to download an upgrade. The site is also designed to be viewed on at least an 800x600 pixel display. If you can only see a portion of the page in your browser window, check your monitor's settings to adjust your resolution.

Which plug-ins are required while browsing pogo.tv?

Plug-ins are additional software programs that enhance your experience by allowing you to play games, clips, web shows and other content featured on pogo.tv:

GAMES require Shockwave and Flash. You can download the free Shockwave plug-in now, or download the free Flash plug-in now.

Many of our downloadable files--such as icons, screensavers and wallpaper--are compressed to reduce download times. To open these files, you will need a decompression program:

PC users: If you do not already have WINZIP, you can download the free trial software here.

Mac users: If you do not already have STUFFIT EXPANDER, the latest version is available for free download here.

What hardware suggestions do you have for me to properly enjoy pogo.tv?

Pogo.tv works best on computers with faster processors, but any computer capable of running your preferred web browser software is more than adequate to enjoy the site.

High-speed connections such as DSL, cable modems or other broadband services allow you to load games, clips and other content at much faster speeds than a dial-up modem. Please contact your local Internet provider for information about high-speed access in your area.

Games

Why can't I get the game to load?

Most pogo.tv games require Flash. If you don't have it, you can download the free Flash plug-in here.

This will allow you to play the majority of our games library. The remaining games require the Shockwave plug-in, which you can download free here.

If you still can't get the game to load, you might be running ad-blocking software that prevents the game from loading. Turn off your ad-blocking software (or ask your parents to help you turn it off) and then try loading the game again.

I still can't get games to work on my computer. What should I do?

Email us using the Feedback Form and send a detailed description of the problem you're experiencing. We'll do our best to get back to you with a solution.

Why does the Games page look funny on my computer?

Pogo.tv looks best on the latest version of Internet Explorer.

Why is the game taking so long to load?

Most of our games have file sizes ranging from 500K to 1.5 MB. Depending on your Internet connection, games can take several minutes to load. For information about high-speed access, please contact your local service provider.

What are Gadget Games?

A Gadget Game is a specific type of game that incorporates computer peripherals such as webcams and microphones to add a whole new level of interaction with your favorite Cartoon Network characters.

What extra equipment do I need to play Gadget Games?

Gadget Games typically require a webcam and/or a microphone, with each Gadget Game showing icons and text to indicate which peripherals it uses.

Are Gadget Games safe?

Yes, Gadget Games are totally safe! Sounds and images from your microphone or webcam are used only to enhance gameplay and add to your level of interaction with the game. No sounds or images from your microphone or webcam are recorded or stored in any way whatsoever.

Shows

How do I find out what time a show is on?

Check our full TV Schedule to find the listings for your show.

Advertisers

I saw an offensive and/or child-inappropriate advertisement appearing on pogo.tv. Why is this?

We at pogo.tv make it our first priority to provide your child with a fun and rewarding online experience. We appreciate and share your concern about inappropriate advertisements on our Web site and have strict policies regarding the advertising we display.

Unfortunately, it has been brought to our attention that some of our users have become victims of third-party software commonly referred to as "spyware." Internet users can unknowingly install spyware while downloading new software, add-ons or updates through the Internet.
Spyware is a type of data collection program that gathers information about your Internet use and relays it to advertisers and other interested parties. Additionally, some spyware programs can adversely affect the user's computer performance and display unwanted advertisements and pop-up windows during Internet use.

Many of these programs are very sophisticated in making their unwanted ads appear to be part of a regular Web site. This is likely what has happened to your computer while you were viewing pogo.tv.

For Parents

Why does pogo.tv sometimes ask for my child's email address?

Entry into pogo.tv online contests usually requires an email address that we use only for identifying and notifying the winners. In addition, we offer registration for some of our content applications and gaming sites, such as Game Creator , in order to provide an improved and interactive playing experience where kids can create their own cartoons in Game Creator, and engage in other fun activities like create cartoons in Toon Creator.
To read more about how pogo.tv uses information collected online, we encourage you to view our Privacy Policy.

Does pogo.tv collect any personal information about my child?

Pogo.tv is committed to providing fun, safe and secure sites for people of all ages. We are dedicated to safeguarding all personal information collected online and to helping our visitors learn how to exercise control over personal information while exploring the Internet.
Because many visitors to our sites are children, we make efforts to ensure that children access only the content that is appropriate for them. In addition, we employ special measures to help children protect their privacy while online.

To read more about the type of information pogo.tv collects online, we encourage you to view our Privacy Policy.

How can I help keep my kids safe while they're online?

Pogo.tv is dedicated to providing a fun and safe online environment for your family, and we support parents in helping their kids make smart choices on the Web. Visit our Web Safety Guide to learn more about managing your children's Internet use. To read more about parent guide.

For Parents - Web Safety Guide

Tips to stay safe online

  •   Never give out your personal information online. Don't give out your real name, address, phone number, school name or passwords to anyone online.
  •   Keep your online friendships online. Never meet with an online buddy unless your parents or an adult goes with you. Remember that they may not be who they say they are. Someone who says that he or she is a 9 year old could really be an older man or woman.
  •   Don't open any links or download anything if you don't know who it's from or what it is - your computer may get sick with a virus and not work anymore.
  •   Stop right away or close the window if you see or read anything online that upsets or scares you and tell your parents or an adult about it.
  •   Protect your privacy. Never swap or post your personal photographs online.
  •   Always have good manners and be polite when talking to others online.
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